The DC One Card is a consolidated credential designed to give adults and children access to schools, DC government facilities and/or programs. The DC One Card is also an access card for many of the DC government buildings and programs. For DC Public School students, their DC One Cards include a bonus–immediate WMATA SmartTrip® capability to help them travel to and from school.
Consolidating identification cards the District government issues saves money and resources by allowing the government to print fewer cards overall. It also increases convenience and ease of access to services for District residents.
DC One Card Customer Service Center at Judiciary Square
Note: One Judiciary Square Center location will be closed Thursday, June 13.
One Judiciary Square
441 4th Street, NW
Lobby Level
Washington, DC 20001
Office Hours:
9 am-5 pm, Monday through Friday, except District holidays.
Phone:
(202) 727-6030
DC One Card Customer Service Center at Deanwood
Deanwood Recreation Center and Library
1350 49th Street, NE
Washington, DC 20019
Office Hours:
9 am-5 pm Monday, Tuesday, Thursday and Friday
12 pm-8 pm Wednesdays
Phone:
(202) 727-0128
DC One Card Customer Service Center at Wilson Aquatic Center
4551 Fort Drive NW
Washington, DC 20016
Office Hours:
9 am-5 pm Monday, Tuesday, Thursday and Friday
12 pm-8 pm Wednesdays
Phone:
(202) 715-7788
How do I use my DC One Card at the DC Public Library (DCPL) and at Department of Parks and Recreation Centers (DPR)?
You can quickly and easily activate your DC One Card for use at DCPL and/or DPR by
registering for a DC One Card digital identity and following the instructions to activate your card.
I lost my DC One Card. Where do I get a replacement?
Call the DC One Card Helpline at (202) 671- CARD (2273) during business hours (Monday-Friday, 9 am-5 pm).
Is the DC One Card used to track what I do?
No. The DC One Card uses a database of basic user-directory information; enough to ensure that there is only one DC One Card per person, and only one person per DC One Card. The database also lists the DC One Card number and the agencies to which each card has been registered. The database works like a directory, associating a single DC One Card number with the many different user numbers a single individual may have as a participant in various programs at District agencies. The DC One Card program does not collect or share any data on how or when the DC One Card is used by any person.
DC One Card Privacy Policy
The data collected from DC One Card users and maintained in the DC One Card database shall be limited to the following information, which is necessary to identify the user, would be available from public sources and cannot be used to obtain any other data about the user:
1) Contact information: Name, address, telephone number, email address
2) Gender
3) Date of birth
4) Last four digits of Social Security number (if provided)
5) District agencies/programs that have registered the particular card
6) Card number
7) Photograph
Find a complete copy of the DC One Card privacy policy.
A SmarTrip® enabled DC One Card is used in place of a Metrorail paper farecard on Metrorail and cash/tokens on the Metrobus. Each rider must have his/her own DC One Card, farecard or pass.
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Your DC One Card is issued with a $0 balance SmartTrip® chip. You must add money at a WMATA station for SmartTrip® to work. You may also add value by using a credit card or debit card.
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You may transfer the value of a used farecard or Metrochek (worth $7 or less) or an unused Metrocheck or farecard of any value onto a SmarTrip® enabled DC One Card. Each trade-in requires a separate transaction.
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The remaining value on a registered SmarTrip® enabled DC One Card that is lost or stolen can be replaced when reported. Cash refunds not available.
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